Privacy Policy

Last Updated: May 2026

Car Accident Helpline, operating TruckWreckExperts.com ("we," "us" or "our") is committed to maintaining your privacy. This Privacy Policy covers how we collect, use, and treat data and information, including Personal Information, that we collect in connection with our business activities and the services we offer (collectively, the "Business").

Scope

This Privacy Policy applies to information collected through Car Accident Helpline and any related services, communications, or activities associated with our Business. By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

Your Consent

By accessing and using Car Accident Helpline, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our website or submit information through it.

Information We Collect

Personal Information

We may collect personally identifiable information ("Personal Information") that you voluntarily provide to us, including but not limited to:

• Full name
• Phone number
• Email address
• Mailing or billing address
• Information about your accident or legal matter
• Any other information you choose to provide through forms or communications

Online Activity Information

We may automatically collect certain information about how you interact with our website, including:

• IP address and general geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring URLs and traffic sources
• Device identifiers and settings
• Cookie and tracking data

Anonymous Information

We may collect anonymous, aggregated, or de-identified information that cannot reasonably be used to identify you personally. This information may be used for analytics, site improvement, and business purposes without restriction.

How We Collect Information

Contact Forms

When you submit a contact form, case review request, or inquiry through our website, we collect the information you provide, including your name, phone number, and description of your situation.

SMS Messaging

If you provide your phone number and consent to receive text messages, we may collect information through SMS interactions. Standard message and data rates may apply. You may reply STOP at any time to opt out of SMS communications, or reply HELP for more information.

Surveys and Communications

If you participate in any surveys, questionnaires, or other communications with us, we may collect information you provide in those interactions.

Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing behavior, preferences, and interactions with our website. You may configure your browser to refuse cookies, though doing so may limit some functionality of our site.

How We Use Information

We use the information we collect for the following purposes:

• To connect you with legal professionals in our network who may be able to assist with your situation
• To respond to your inquiries and communicate with you about your request
• To provide, operate, and improve our website and services
• To send marketing, promotional, and informational communications (with your consent)
• To comply with legal obligations and enforce our Terms & Conditions
• To detect and prevent fraud, abuse, or unauthorized use of our website
• To analyze usage patterns and improve user experience
• To fulfill any other purpose for which you provided the information

Sharing Information

We may share your information with:

• Legal professionals and attorneys in our network who may be able to assist with your specific situation and geographic area
• Service providers and vendors who perform services on our behalf, such as data hosting, analytics, marketing, and communications
• Business partners who may offer services relevant to your inquiry, subject to applicable law
• Successors in interest in connection with a merger, acquisition, or sale of assets
• Government and law enforcement when required by law, subpoena, court order, or to protect our legal rights

We do not sell your Personal Information to unrelated third parties for their own independent marketing purposes without your consent, except as described in this policy.

SMS / Text Messaging

By submitting your phone number and consenting to SMS communications, you agree to receive text messages from Car Accident Helpline and its network partners. Message frequency may vary. Message and data rates may apply. Reply STOP to any text message to opt out at any time. Reply HELP for more information or assistance.

Opting out of SMS messages will not affect your ability to use our website or request a case review through other means.

Data Retention

We retain Personal Information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with applicable laws, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. By using our website, you acknowledge and accept this inherent risk.

Your Rights

General Rights

Depending on your jurisdiction, you may have the right to:

• Access the Personal Information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your Personal Information, subject to certain exceptions
• Opt out of certain uses of your information, including marketing communications
• Receive your information in a portable format where technically feasible

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

California Residents — CCPA Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what Personal Information we collect and how it is used, the right to request deletion, the right to opt out of the sale of your Personal Information, and the right to non-discrimination for exercising your rights.

To submit a CCPA request, please contact us at the information below. We will respond within the timeframes required by applicable law.

Opt-Out of Marketing

You may opt out of receiving marketing communications from us at any time by:

• Following the unsubscribe instructions in any email we send
• Replying STOP to any SMS message
• Contacting us directly using the information below

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect Personal Information from children under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we may have inadvertently collected information from a child, please contact us immediately.

State-Specific Disclaimers

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Website: www.truckwreckexperts.com
• Email: privacy@truckwreckexperts.com

You may also review our Terms & Conditions.